The Resource 50 Powerful Ideas You Can Use to Keep Your Customers

50 Powerful Ideas You Can Use to Keep Your Customers

Label
50 Powerful Ideas You Can Use to Keep Your Customers
Title
50 Powerful Ideas You Can Use to Keep Your Customers
Creator
Contributor
Subject
Genre
Language
eng
Cataloging source
MiAaPQ
http://library.link/vocab/creatorName
Timm, Paul R
LC call number
HF5415.5 -- .T498 2002eb
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
ProQuest (Firm)
http://library.link/vocab/subjectName
  • Consumer satisfaction
  • Customer services -- Management
  • Supervision of employees
Label
50 Powerful Ideas You Can Use to Keep Your Customers
Link
http://ebookcentral.proquest.com/lib/multco/detail.action?docID=3134537
Instantiates
Publication
Copyright
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Title page -- Copyright page -- Contents -- Introduction -- Part I: Powerful Ideas That Get You Focused -- Idea 1: Understand the Goal of Customer Loyalty -- Idea 2: Recognize What Turns Off Your Customers -- Idea 3: Gather Feedback and Apply Service Recovery Skills -- Idea 4: Know how to Tell When You Are Turning off Customers -- Idea 5: Know Who All Your Customers Are -- Idea 6: Understand the Terrible Cost of the Lost Customer -- Idea 7: Understand the Importance of Exceeding Customer Expectations -- Part II: Powerful Ideas for Projecting Your Personality to Customers -- Idea 8: Greet Customers and Build Instant Rapport -- Idea 9: Apply Good Conversation Skills -- Idea 10: Get the Customer Experiencing Something -- Idea 11: Watch Your Personal Appearance and Grooming -- Idea 12: Check the Appearance and Layout of Your Work Area -- Idea 13: Use Good Telephone Techniques -- Idea 14: Say Please and Thank You -- Idea 15: Enjoy People and Their Diversity -- Idea 16: Call People Names (Preferably Their Names) -- Idea 17: Listen With More Than Your Ears -- Idea 18: Anticipate Customer Needs -- Idea 19: Reach out and Touch Them -- Idea 20: Compliment Freely and Sincerely -- Part III: Powerful Ideas for Solidifying Repeat Customers -- Idea 21: Fish for Negative Feedback -- Idea 22: Exceed Customer Expectations With Extra Value -- Idea 23: Exceed Customer Expectations With Better Information -- Idea 24: Exceed Customer Expectations With Add-ons -- Idea 25: Look for Ways to Improve Timing and Follow-up -- Idea 26: Make the Last Part of the Transaction Positive and Motivating -- Idea 27: Reassure the Customer's Decision to Do Business With You -- Idea 28: Make Service Speed and Customer Convenience Priorities -- Part IV: Powerful Ideas for Saving Possible Lost Customers -- Idea 29: Keep in Touch
  • Idea 30: Recognize the Value of Information and Give Customers the Best -- Idea 31: Master Recovery Skills -- Idea 32: Disarm the Chronic Complainer -- Idea 33: Reconcile Customer Goodwill with "Symbolic Atonement" -- Part V: Powerful Ideas Managers Can Use to Get Employee Involvement -- Idea 34: Get Everyone Involved in Setting a Theme -- Idea 35: Reward the Right Actions -- Idea 36: Train and Retrain to Build Employee Competence -- Idea 37: Explain the Taboos in no Uncertain Terms -- Idea 38: Provide the Right Stuff and Adequate Breaks -- Idea 39: Constantly Recruit Great People -- Idea 40: Nuture a Culture of Caring -- Idea 41: Enrich People's Jobs -- Idea 42: Take the Long View -- Idea 43: Recognize and Reinforce Great Service -- Idea 44: Track Customer Service Behaviors Over Time -- Idea 45: Create Hoopla and Fun -- Idea 46: Send out Explorer Groups -- Idea 47: Use Focus Groups -- Idea 48: Handle Time-Wasters That Deflect You From Loyalty-Building -- Idea 49: Apply the Four Rs for Consistent Growth -- Part VI: The 50 Powerful Ideas Summarized -- Idea 50: Do Unto Others -- Appendix -- Endnotes -- Index -- About the Author
Control code
EBC3134537
Dimensions
unknown
Extent
1 online resource (158 pages)
Form of item
online
Isbn
9781601637024
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Sound
unknown sound
Specific material designation
remote
System control number
  • (MiAaPQ)EBC3134537
  • (Au-PeEL)EBL3134537
  • (CaPaEBR)ebr10007007
  • (OCoLC)922996204
Label
50 Powerful Ideas You Can Use to Keep Your Customers
Link
http://ebookcentral.proquest.com/lib/multco/detail.action?docID=3134537
Publication
Copyright
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Title page -- Copyright page -- Contents -- Introduction -- Part I: Powerful Ideas That Get You Focused -- Idea 1: Understand the Goal of Customer Loyalty -- Idea 2: Recognize What Turns Off Your Customers -- Idea 3: Gather Feedback and Apply Service Recovery Skills -- Idea 4: Know how to Tell When You Are Turning off Customers -- Idea 5: Know Who All Your Customers Are -- Idea 6: Understand the Terrible Cost of the Lost Customer -- Idea 7: Understand the Importance of Exceeding Customer Expectations -- Part II: Powerful Ideas for Projecting Your Personality to Customers -- Idea 8: Greet Customers and Build Instant Rapport -- Idea 9: Apply Good Conversation Skills -- Idea 10: Get the Customer Experiencing Something -- Idea 11: Watch Your Personal Appearance and Grooming -- Idea 12: Check the Appearance and Layout of Your Work Area -- Idea 13: Use Good Telephone Techniques -- Idea 14: Say Please and Thank You -- Idea 15: Enjoy People and Their Diversity -- Idea 16: Call People Names (Preferably Their Names) -- Idea 17: Listen With More Than Your Ears -- Idea 18: Anticipate Customer Needs -- Idea 19: Reach out and Touch Them -- Idea 20: Compliment Freely and Sincerely -- Part III: Powerful Ideas for Solidifying Repeat Customers -- Idea 21: Fish for Negative Feedback -- Idea 22: Exceed Customer Expectations With Extra Value -- Idea 23: Exceed Customer Expectations With Better Information -- Idea 24: Exceed Customer Expectations With Add-ons -- Idea 25: Look for Ways to Improve Timing and Follow-up -- Idea 26: Make the Last Part of the Transaction Positive and Motivating -- Idea 27: Reassure the Customer's Decision to Do Business With You -- Idea 28: Make Service Speed and Customer Convenience Priorities -- Part IV: Powerful Ideas for Saving Possible Lost Customers -- Idea 29: Keep in Touch
  • Idea 30: Recognize the Value of Information and Give Customers the Best -- Idea 31: Master Recovery Skills -- Idea 32: Disarm the Chronic Complainer -- Idea 33: Reconcile Customer Goodwill with "Symbolic Atonement" -- Part V: Powerful Ideas Managers Can Use to Get Employee Involvement -- Idea 34: Get Everyone Involved in Setting a Theme -- Idea 35: Reward the Right Actions -- Idea 36: Train and Retrain to Build Employee Competence -- Idea 37: Explain the Taboos in no Uncertain Terms -- Idea 38: Provide the Right Stuff and Adequate Breaks -- Idea 39: Constantly Recruit Great People -- Idea 40: Nuture a Culture of Caring -- Idea 41: Enrich People's Jobs -- Idea 42: Take the Long View -- Idea 43: Recognize and Reinforce Great Service -- Idea 44: Track Customer Service Behaviors Over Time -- Idea 45: Create Hoopla and Fun -- Idea 46: Send out Explorer Groups -- Idea 47: Use Focus Groups -- Idea 48: Handle Time-Wasters That Deflect You From Loyalty-Building -- Idea 49: Apply the Four Rs for Consistent Growth -- Part VI: The 50 Powerful Ideas Summarized -- Idea 50: Do Unto Others -- Appendix -- Endnotes -- Index -- About the Author
Control code
EBC3134537
Dimensions
unknown
Extent
1 online resource (158 pages)
Form of item
online
Isbn
9781601637024
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Sound
unknown sound
Specific material designation
remote
System control number
  • (MiAaPQ)EBC3134537
  • (Au-PeEL)EBL3134537
  • (CaPaEBR)ebr10007007
  • (OCoLC)922996204

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